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At Instant Tree, we are committed to delivering healthy, high-quality plants and trees. Since our products are perishable, we have the following policies regarding returns, refunds, and shipping.

Delivery & Inspection:

  1. Upon delivery, customers are required to inspect their plants or trees and sign a confirmation form indicating that the items have been received in good condition and meet their expectations.

  2. Once the delivery is made and the customer has signed the confirmation, the sale is final, and no returns or refunds will be accepted.

Non-Refundable & Perishable Products:

Due to the perishable nature of plants and trees, refunds or returns are not allowed once the customer has accepted the delivery. We ensure that our products are carefully selected and transported to maintain their health and quality.

Exceptions:

In the rare case that a product is delivered in poor condition or does not meet the description, we encourage you to reach out to our customer service team immediately. We will assess the situation and provide appropriate assistance.

General Guidelines:

  • This policy complies with all applicable laws and regulations regarding perishable goods.

  • Our return and refund policy is visible across our website and on each product page to ensure transparency.

  • While we aim to deliver the best quality products, customer satisfaction is important to us. In special circumstances, we may offer replacements or other solutions on a case-by-case basis.

If you have any questions or concerns about your order, please don’t hesitate to contact us at Contact@instant-tree.com or 07752825146.

At Instant Tree, we are committed to providing clear and transparent information about our shipping process to ensure a smooth delivery experience for our customers.​

1. Total Shipping Costs

We aim to provide upfront and accurate shipping costs. Shipping fees are calculated based on the size and weight of the plants or trees ordered, as well as the delivery location. The total shipping cost will be displayed at checkout, ensuring there are no surprises.​

2. How We Ship

We use our own reliable delivery service to carefully handle and transport your plants and trees. This ensures that plants are loaded and delivered properly, avoiding potential damage that could occur with general carriers like UPS or FedEx.​

3. Delivery Timeframes

The estimated delivery time depends on your location and the size of your order:

  • Local deliveries typically arrive within 10–20 days.

We will provide an estimated delivery date when you place your order. Please note that external factors such as weather conditions and carrier delays may impact the timing.​

4. Tracking Your Order

For your convenience, we provide tracking information for all shipped orders. Once your order is dispatched, you will receive an email notifying you that your plants are on their way.​​

5. Returns & Shipping Fees

  • If the Item is Not as Described:
    In the rare event that an item arrives damaged or does not match the description, please contact us immediately. We will arrange a replacement or discuss a return. If a return is approved, shipping fees will be refunded.

  • Return Shipping Fees:
    If the return is necessary due to an issue on our part (e.g., incorrect item or damage), we will cover the return shipping fees. However, if the return is due to customer preference (within applicable return policies), the customer will be responsible for return shipping costs.

For any questions regarding shipping, delivery, or tracking, please contact our customer service team at contact@instant-tree.com or call us at 07752825146.

Instant Tree
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