At Instant Tree, we are committed to providing clear and transparent information about our shipping process to ensure a smooth delivery experience for our customers.
1. Total Shipping Costs
We aim to provide upfront and accurate shipping costs. Shipping fees are calculated based on the size and weight of the plants or trees ordered, as well as the delivery location. The total shipping cost will be displayed at checkout, ensuring there are no surprises.
2. How We Ship
We use our own reliable delivery service to carefully handle and transport your plants and trees. This ensures that plants are loaded and delivered properly, avoiding potential damage that could occur with general carriers like UPS or FedEx.
3. Delivery Timeframes
The estimated delivery time depends on your location and the size of your order:
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Local deliveries typically arrive within 10–20 days.
We will provide an estimated delivery date when you place your order. Please note that external factors such as weather conditions and carrier delays may impact the timing.
4. Tracking Your Order
For your convenience, we provide tracking information for all shipped orders. Once your order is dispatched, you will receive an email notifying you that your plants are on their way.
5. Returns & Shipping Fees
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If the Item is Not as Described:
In the rare event that an item arrives damaged or does not match the description, please contact us immediately. We will arrange a replacement or discuss a return. If a return is approved, shipping fees will be refunded.
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Return Shipping Fees:
If the return is necessary due to an issue on our part (e.g., incorrect item or damage), we will cover the return shipping fees. However, if the return is due to customer preference (within applicable return policies), the customer will be responsible for return shipping costs.
For any questions regarding shipping, delivery, or tracking, please contact our customer service team at contact@instant-tree.com or call us at 07752825146.