Terms & Conditions | Instant Tree

Effective Date: [01 / 01 / 2023]

Welcome to Instant Tree. By accessing or using our website, www.instant-tree.com, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By using this website, you agree to these Terms and Conditions. If you do not agree with any part of these terms, please discontinue using the site immediately.

2. Products and Services

Instant Tree provides plants and trees for sale. All products are subject to availability, and we reserve the right to modify or discontinue any product without notice.

3. Pricing and Payment

All prices listed on our website are in [currency] and may be subject to change without notice. Payment must be made in full at the time of purchase, using the payment methods provided on our website.

4. Shipping and Delivery

We deliver plants and trees using our reliable in-house delivery service. Estimated delivery times are provided at the time of purchase, and delays due to weather or unforeseen circumstances are possible. You will be provided with tracking information once your order is dispatched. For more information, please refer to our Shipping & Delivery section.

5. Returns and Refunds

As plants are perishable products, refunds or returns are not allowed after delivery, except in cases where the product arrives damaged or not as described. Please see our Returns Policy for more details.

6. Limitation of Liability

Instant Tree shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the purchase price of the product in question.

7. User Conduct

You agree not to use the website for any unlawful purpose or in violation of these Terms and Conditions. You must not use the website to transmit any harmful, offensive, or illegal material.

8. Intellectual Property

All content on this website, including text, images, and logos, is the intellectual property of Instant Tree and protected by applicable laws. You may not reproduce or distribute any content without our written consent.

9. Termination

We reserve the right to terminate or suspend access to our website at our discretion, without notice, for conduct that violates these Terms or is harmful to our business.

At Instant Tree, we are committed to providing clear and transparent information about our shipping process to ensure a smooth delivery experience for our customers.

1. Total Shipping Costs

We aim to provide upfront and accurate shipping costs. Shipping fees are calculated based on the size and weight of the plants or trees ordered, as well as the delivery location. The total shipping cost will be displayed at checkout, ensuring there are no surprises.

2. How We Ship

We use our own reliable delivery service to carefully handle and transport your plants and trees. This ensures that plants are loaded and delivered properly, avoiding potential damage that could occur with general carriers like UPS or FedEx.

3. Delivery Timeframes

The estimated delivery time depends on your location and the size of your order:

Local deliveries typically arrive within 10–20 days.

We will provide an estimated delivery date when you place your order. Please note that external factors such as weather conditions and carrier delays may impact the timing.

4. Tracking Your Order

For your convenience, we provide tracking information for all shipped orders. Once your order is dispatched, you will receive an email notifying you that your plants are on their way.

5. Returns & Shipping Fees

If the Item is Not as Described:
In the rare event that an item arrives damaged or does not match the description, please contact us immediately. We will arrange a replacement or discuss a return. If a return is approved, shipping fees will be refunded.
Return Shipping Fees:
If the return is necessary due to an issue on our part (e.g., incorrect item or damage), we will cover the return shipping fees. However, if the return is due to customer preference (within applicable return policies), the customer will be responsible for return shipping costs.

For any questions regarding shipping, delivery, or tracking, please contact our customer service team at contact@instant-tree.com or call us at 07752825146.

At Instant Tree, we are committed to delivering healthy, high-quality plants and trees. Since our products are perishable, we have the following policies regarding returns, refunds, and shipping.

Delivery & Inspection:

Upon delivery, customers are required to inspect their plants or trees and sign a confirmation form indicating that the items have been received in good condition and meet their expectations.
Once the delivery is made and the customer has signed the confirmation, the sale is final, and no returns or refunds will be accepted.

Non-Refundable & Perishable Products:

Due to the perishable nature of plants and trees, refunds or returns are not allowed once the customer has accepted the delivery. We ensure that our products are carefully selected and transported to maintain their health and quality.

Exceptions:

In the rare case that a product is delivered in poor condition or does not meet the description, we encourage you to reach out to our customer service team immediately. We will assess the situation and provide appropriate assistance.

General Guidelines:

This policy complies with all applicable laws and regulations regarding perishable goods.
Our return and refund policy is visible across our website and on each product page to ensure transparency.
While we aim to deliver the best quality products, customer satisfaction is important to us. In special circumstances, we may offer replacements or other solutions on a case-by-case basis.

If you have any questions or concerns about your order, please don’t hesitate to contact us at Contact@instant-tree.com or 07752825146.

Effective Date: [01 / 01 / 2023]

At Instant Tree, we are committed to protecting the privacy and security of our customers. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

We collect the following types of information when you visit our website or make a purchase:

Personal Information: Name, email address, phone number, shipping address, and payment details.
Usage Data: Information about how you use our website, including pages visited, time spent on the site, and your interactions with the website.
Cookies and Tracking: We use cookies to improve your browsing experience and analyze website traffic.

2. How We Use Your Information

We use the personal information collected for the following purposes:

To process and deliver your orders
To communicate with you regarding your order status, promotions, and updates
To improve our website and customer experience
To comply with legal obligations

3. How We Protect Your Information

We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third parties only as necessary to process your order (e.g., payment processors or delivery services).

5. Your Rights

You have the right to access, update, or delete your personal information. If you would like to exercise these rights, please contact us at [contact@instant-tree.com]. You can also manage cookie preferences through your browser settings.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, so please review their privacy policies independently.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website, and any significant changes will be communicated to you.

For any questions or concerns about our Privacy Policy, please contact us at contact@instant-tree.com.

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